When You Should Replace Your Experiential eLearning Content Providers

It is a common myth that outsourcing your content for eLearning can often turn out to be a costly affair. But it is not the costs that actually drive people away from getting their content outsourced. 

It is the lack of quality, trust, effectiveness, innovation, and other roles that play a huge part in the deciding factor. When there is poor communication or a lack of trust, companies are bound to start looking for other content providers. 

When it comes to looking for eLearning content providers for simulation, make sure you are in search of a partner and not just any other vendor. Experiential learning is crucial and it is the perfect way to help employees learn about how they can solve issues in the real world. You simply cannot afford to be ineffective with this training. 

So, when do you actually figure out that it’s the right time to replace your current content provider? Read on to know. 

1. Lack of effective communication 

Communication is the key to success. No one can emphasize this fact enough. 

When you have a content provider on board, their project team should have the basic communication skills at least. These include understanding, writing, and speaking skills. The focus here is on the project team. 

Most of the time it is mainly the project managers and the instructional designers who communicate with each other in order to create material that is relevant to experiential learning. It is at least important in the initial stages of collaboration, if not throughout. 

Other than the basic communication skills, it is also important that the project managers are able to clearly and precisely communicate the protocols in order to progress the project seamlessly. 

Another area where communication skills are certainly required would be during the time of feedback. With technological advancement, we now have many ways to communicate. Word docs or ppts can be lengthy and tiresome to read. Thus, it is best to make use of web conferencing tools that we have been blessed with. 

2. Ineffectiveness and poor quality 

Quality is a very subjective matter. It has a different meaning for different individuals. Thus, it is important for you to have your standards analyzed and identified. 

When you are selecting a content provider for your organization, make sure you check for the quality of their output, of course as you define it. It is also important for you to do your homework and understand what their quality assurance processes are. No one will be as passionate about your organization as you are. 

Hence, it is of utmost importance that you have your quality standards set beforehand. There are many cases where the work that is offered is of great quality but as and when time passes, it starts dropping. Look for this sign. This is when you’ll know it’s time to find a new partner.  

If you wish to stick to the current one, evaluate the scalability of your vendor and the skills that his team has. His team should have the right balance of fresher and experienced. 

3. Inability to meet deadlines 

Being punctual is basic etiquette. When your content providers fail at delivering and do not warn your well in advance quite often, know that it’s not the right fit. 

When you are running a business, many things can go haywire. Maybe your products or services change, your work with the client-side gets delayed, etc. But when you know things in advance, you can start working out solutions. It is hence important that your content providers let you know about their inability to meet the deadline. 

There are many reasons that could lead to a delay including poor project management, emergencies in the project team, not taking feedback schedules seriously, and more. 


It is important to know when you should find yourself a new content provider if you wish for your organization to succeed.